Support
Need help with FITCHECK? We're here for you. Browse the FAQ below or reach out directly and we'll get back to you as soon as possible.
Frequently Asked Questions
What is FITCHECK?+
FITCHECK is an AI-powered outfit scanner. Point your camera at any outfit and get instant feedback on your look.
How do I scan an outfit?+
Open the app, tap the camera button, and point it at your outfit. FITCHECK will analyze your look and give you feedback within seconds.
Why does FITCHECK need camera access?+
Camera access is required to scan your outfits. Without it, the core feature of the app cannot function. You can update this permission in your iPhone's Settings > FITCHECK > Camera.
My scan isn't working. What should I do?+
Make sure you have a stable internet connection and that camera access is enabled. If the issue persists, try closing and reopening the app, or contact us below.
How do I manage or cancel my subscription?+
Subscriptions are managed through your Apple ID. Go to Settings > [your name] > Subscriptions on your iPhone to view or cancel your FITCHECK subscription.
How do I delete my account?+
You can delete your account directly within the app under Settings > Delete Account. This will permanently remove your data.
What data does FITCHECK collect?+
Please refer to our Privacy Policy for full details on what data we collect and how it's used.
Contact Us
Can't find what you're looking for? Send us a message and we'll get back to you within 1-2 business days.
hello@tryfitcheck.coFor urgent issues, please include your Apple ID email and a description of the problem so we can assist you faster.